BX Technology Consulting
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01 / FOR INDIVIDUALS
BX / PERSONAL TECHNOLOGY SUPPORT

TECHNOLOGY
SHOULDN'T
MAKE YOUR LIFE
HARDER.

BX provides remote technology help for individuals and households who need clear, practical assistance with devices, accounts, software, security and everyday technology problems.

PERSONAL SUPPORT
Real help with the technology you already use. No corporate IT department required.
02 / THE IDEA
TECHNOLOGY HELP / WITHOUT THE FRICTION

YOU DON'T HAVE
TO BE THE
TECH PERSON.

Maybe a computer is acting strangely. A new device needs to be set up. An account stopped working. Files need to move. Passwords and security have become confusing. Or you simply want someone to explain how something works.

You bring the problem. BX helps you understand it, solve it and know what to do next.
03 / HOW BX CAN HELP
EVERYDAY TECHNOLOGY

HELP WITH THE
TECHNOLOGY
AROUND YOU.

01
Device Setup
New computers, phones, tablets, printers and other personal devices.
02
Troubleshooting
Help identifying and resolving software, device and connectivity problems.
03
Email & Accounts
Account setup, access issues, email configuration and general account assistance.
04
Passwords & MFA
Guidance for stronger account security, password managers and multi-factor authentication.
05
New Device Migration
Moving files, accounts, applications and settings from an old device to a new one.
06
Cloud & Backup
iCloud, Google Drive, OneDrive, file organization and backup guidance.
07
Personal Security
Practical guidance around suspicious messages, account protection and safer technology habits.
08
How Do I...?
One-on-one technology guidance when you simply want someone to show you how something works.
04 / THE PROCESS

SIMPLE FROM
THE START.

01 / TELL BX
Describe The Problem.
Tell us what is happening, what you are trying to do and what device or service is involved.
02 / REVIEW
Determine The Right Help.
BX reviews the issue and confirms whether it can reasonably be handled remotely.
03 / CONNECT
Work Through It Together.
During the scheduled session, we troubleshoot, configure, explain or guide you through the issue.
04 / NEXT STEP
Leave With A Clear Answer.
When possible, the issue is resolved. If not, you leave knowing what needs to happen next.
05 / TRUST & SECURITY
YOUR DEVICE / YOUR CONTROL

HELP SHOULDN'T
REQUIRE GIVING UP
CONTROL.

Personal technology often involves private information. BX support is designed around clear boundaries and client control. Remote access, when appropriate, should be temporary, visible and authorized by you.

01 No request for your passwords when they are not required.
02 You remain in control of your device and accounts.
03 Remote access is used only when appropriate and authorized.
04 Sensitive information is handled only as needed to complete the work.
05 If an issue falls outside BX's scope, that will be communicated clearly.
06 / SUPPORT MODEL
SUPPORT WHEN YOU NEED IT

START WITH
THE SESSION
YOU NEED.

Personal support begins with defined sessions rather than an unlimited support plan. That keeps the relationship simple: get help with the issue in front of you without committing to something you may not need.

Format
Remote technology support
Scheduling
By appointment
Scope
Defined around the issue or task
Next Step
Start with a support request
07 / WHO IT'S FOR
PRIVATE CLIENT SUPPORT

PROFESSIONAL HELP.
WITHOUT AN IT
DEPARTMENT.

BX for Individuals is designed for people who want capable, patient technology assistance without relying on a friend, family member, retail counter or random internet advice.

Individuals working from home
Families managing multiple devices
Professionals who need private technology assistance
People setting up new technology
Anyone who wants clear technology guidance without the jargon
08 / GET HELP

SOMETHING
NOT WORKING?
START THERE.

You don't need to diagnose the problem before reaching out. Tell BX what is happening and we'll determine the right next step.

Request
Technology
Help  ↗